Print Information & Returns Policy

Thank you for supporting Rachael Mayne Art.

Print Information

• All fine art prints are made to order and hand signed by Rachael. Please allow approximately 14 days for production, plus additional shipping time.

• Each print includes a white border around the artwork to assist with professional framing.

• Please note that colours may vary slightly between your screen and the finished print due to differences in phone, tablet and computer displays.

• All prints are sold unframed and are carefully packaged in either a flat board mailer or protective tube, depending on the size of the artwork.

• To ensure your print remains in perfect condition, we recommend leaving it in its original packaging until it is ready to be professionally framed.

• If you have any questions about framing, please don’t hesitate to get in touch for advice and recommendations.

Returns & Refunds

As every print is custom made to order, we are unable to accept returns, exchanges or refunds for change of mind, incorrect purchases or sizing decisions. Please measure your space carefully and ensure you have selected the correct artwork and size before placing your order.

Damaged or Faulty Prints

Every print is carefully inspected and packaged before it leaves the studio. If your order arrives damaged or you believe it has a manufacturing fault, please contact Rachael within 7 days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photographs of the print and the packaging

If the damage or fault is confirmed, a return courier will be arranged (where required) and a replacement print will be produced and shipped to you as soon as possible at no additional cost.

If you have any questions before or after placing your order, please get in touch via the Contact page or email directly. We’re always happy to help.